Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://app.mypolycc.edu.my/journal/index.php/PMJSSH <p align="justify">Politeknik &amp; Kolej Komuniti Journal of Social Sciences and Humanities (PMJSSH) is an open access journal. The journal aims to provide an international platform for the presentation of original fundamental research, interpretative reviews and discussion of new developments in the area of<strong> social sciences and humanities</strong>.</p> <p>The scopes of the journal include but not limited to the followings areas:</p> <ul> <li>Social Sciences</li> <li>Arts &amp; Humanities</li> <li>Technical and Vocational <span tabindex="0" role="tooltip"><span class="c5aZPb" tabindex="0" role="button" data-enable-toggle-animation="true" data-extra-container-classes="ZLo7Eb" data-hover-hide-delay="1000" data-hover-open-delay="500" data-send-open-event="true" data-theme="0" data-width="250" data-ved="2ahUKEwjVvJPtpaH-AhXOnGMGHUENB7oQmpgGegQIFBAD"><span class="JPfdse" data-bubble-link="" data-segment-text="Education">Education</span></span></span> and Training</li> </ul> <p align="justify">Articles which describe the theory and its application to practice are welcome, as are those which illustrate the transfer of multi-disciplinary techniques from other disciplines. Articles of carefully executed experimental work, which is soundly interpreted, are also welcome. The overall focus is on original and rigorous research results which have generic significance.</p> <p align="justify">This journal is indexed by <a href="https://myjurnal.mohe.gov.my/public/browse-journal-view.php?id=1014" target="_blank" rel="noopener"><u>MyJurnal</u></a>, <a href="https://scholar.google.com/citations?user=tYRzhtMAAAAJ&amp;hl=en" target="_blank" rel="noopener"><u>Google Scholar</u></a> and <a href="https://portal.issn.org/resource/ISSN/0128-2875" target="_blank" rel="noopener"><u>ROAD</u></a></p> Jabatan Pendidikan Politeknik dan Kolej Komuniti en-US Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities 0128-2875 PINE-ZODIAC: Methods of Mastering Ray Diagrams for Convex Lens Among Students of Kolej Vokasional Seri Manjung https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/650 <p>This study was carried out due to the concern of the researchers after observing the students' poor performances in mastering the ray diagrams for convex lens involving various positions of objects and the impact on changes in the position of images, characteristics and examples of optical equipment. The objectives of the research are to increase students' performance in this topic, to attract students’ interest in learning a difficult topic, and to develop interesting and effective Teaching Aids. The study was conducted on 40 students in the second year of the Sijil Vokasional Malaysia (SVM) at Kolej Vokasional Seri Manjung. This study involved the technique of drawing convex lens ray diagrams using the Pine- Zodiac (PZ) Technique as well as the use of PZ model. Research methodology used is the Kemmis &amp; McTaggart model (1988) through Pre and Post-test instruments, interviews and surveys. The PZ Technique is used as an intervention. Statistical analyses were performed using SPSS 27.0 software. Significant difference pre- and post- intervention were determined using T-Test while significant difference in groups were determined by Spearman Test for the Likert Scale, with significance accepted at p&lt;0.05. The higher mean score after using the PZ technique which is -58.325. In conclusion, the PZ Technique is really beneficial for both students and teachers as students’ achievement can be enhanced, students’ confidence can be increased, and the Teaching Aids alternative. Hence, this technique can be developed through blended-learning involving face-to-face and virtual lesson in the future.</p> M. M. Muklas Z. A. M. Desa K. A. Khalid S. M. Jisin Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 13 23 Impact of E-Book Operating Systems on Motivation and Academic Performance Among Different Cognitive Styles in the Information Technology Department at Politeknik Seberang Perai https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/576 <p>The research seeks to evaluate the efficacy of using the E-Book Operating System in terms of motivation, performance on achievement tests, and cognitive load experienced by students. The purpose of this study was to examine variations in motivation levels among students with varying levels of knowledge, establish the correlation between motivation and achievement test scores, and ascertain whether cognitive burden acts as a mediator between student motivation and test performance. The assessment was carried out by administering before and post tests using the Instructional Materials Motivational Scale (IMMS) survey questionnaire and the NASA Task Load Index cognitive load test (NASA-TLX). The research use experimental quasi-methods to collect data, which is then subjected to quantitative analysis utilising pairs-t tests and PLS-SEM. Seberang Perai Polytechnic has a cohort of 80 students enrolled in the subject Operating Systems for the first semester. There are notable disparities in the accomplishment test scores, motivation levels, and cognitive load of pupils before and after using the E-book Operating System. The pair-t test findings indicated substantial disparities in achievement test performance across children, with t-values of -11.515 (p = 0.000) and -12.729 (p = 0.000). Prior to and following the utilisation of the E-Book Operating System, there was a substantial disparity in motivation levels among students. This was evident both before (T = -158.650, P = 0.000) and after (T = -158.796, P = 0.000) the implementation of e-books. Furthermore, motivation exhibited a significant correlation with students' academic progress (t = 5.597, p = 0.00). The analysis reveals that cognitive strain serves as a substantial mediator between motivation and student achievement test performance (β:0.106, t:4.904, p = 0.00). To summarise, the E-Book Operating System serves as a viable option for enhancing teaching materials. It may be used as a comprehensive resource for the study of operating systems, while also stimulating student engagement and academic performance. Essentially, this strategy may be used as a tool for teaching and assisting instructional material creators in selecting suitable applications and adapting to various kinds of learning, particularly those based on e-books.</p> N.I. Omar M.N. Ibrahim Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 24 31 The Relationship Between Marketing Mix Toward Purchase Intentions: A Case Study at Keopi, Perlis https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/647 <p>Coffee is one of the most popular beverages globally, leading to the proliferation of coffee businesses in Malaysia. This study aims to explore the relationship between the marketing mix elements—price, place, promotion, and physical evidence toward the purchase intentions of consumers at Keopi Kangar Perlis. Employing a quantitative research approach, data were collected through questionnaires from a sample of 350 respondents. The analysis revealed a positive relationship between all four marketing mix elements and purchase intentions. Among these, price was identified as the most significant factor influencing customers' purchase decisions. This indicates that pricing strategies play a crucial role in customer retention for the coffee kiosk. Additionally, the study highlights the importance of strategic location (place), effective promotional activities, and tangible physical evidence in enhancing consumer purchase intentions. The findings suggest that coffee businesses, particularly in competitive markets like Malaysia, should prioritize pricing strategies while also maintaining a balanced focus on place, promotion, and physical evidence to drive consumer behaviour. This research contributes to the understanding of consumer purchase intentions in the context of the coffee industry and provides actionable insights for coffee business operators aiming to optimize their marketing strategies. By emphasizing the significance of the marketing mix, especially price, this study offers a comprehensive perspective on how coffee kiosks can enhance their appeal and retain customers in a dynamic market environment.</p> T. A. H. D Tengku Ahmad A. R. Yaacob S.M. Malek Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 32 44 Internet Usage and Cybersecurity Awareness Among Students at Politeknik Tuanku Syed Sirajuddin https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/646 <p>As the number of Internet users is rapidly growing, everyone uses the Internet for various purposes, such as e-commerce, online learning, or connecting with friends and family. Besides the benefits of the Internet, there are always risks, especially considering cybersecurity issues like keeping information safe online. This study looks at how students of the Commerce and Information Technology Department at PTSS use the Internet and whether they are aware of cybersecurity threats that might occur. Information was gathered through the involvement of 92 respondents from first- and second-semester students from both departments. The results show how often they use the Internet and how they act while browsing it. By understanding how students use the Internet and what they know about staying safe online, we can figure out ways to help them stay even safer. This study gives us a good starting point for ensuring students at PTSS know how to keep their information secure while enjoying all the benefits the Internet offers.</p> N. N. S. Ismail T. K. Tunku Norizan N. L. Hashim Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 45 57 Transforming A Discarded Denim Jeans into Crafted Products: A Zero-Waste Approach https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/641 <p>The increase in textile waste, particularly within the apparel sector, underscores the need for innovative approaches in resource management and a focus on sustainability-oriented methods. This article delves into a groundbreaking methodology for repurposing textile waste, specifically targeting discarded denim jeans, with the aim of generating multiple value-added craft products. At the heart of this investigation lies the zero-waste approach, directing each stage of the process towards minimizing adverse environmental impacts. A pivotal emphasis is placed on the zero-waste approach as a cornerstone, yielding favorable outcomes in adding value to discarded denim garments. Research objectives are delineated to identify the transformation potential of discarded denim jeans, develop zero-waste methodologies in the transformation process, and generate seven innovative and practical craft products. Methodological frameworks encompass studio practices for crafting to gauge the impact of zero-waste approaches at each transformation phase. Findings demonstrate the efficacy of zero-waste techniques in repurposing discarded denim, thereby reducing waste and ecological footprints. Discussions highlight positive implications for the textile industry and broader sustainability endeavors. Conclusively, embracing zero-waste methodologies in textile waste transformation presents novel avenues for waste reduction and the creation of innovative craft products, offering a promising outlook on global textile waste management.</p> M. S. Che Ya M. A. S. Jamaluddin Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 58 67 Growth Performance of Climbing Perch (Anabas testudineus) using Aquaponics System with Recycled Material and Used Items https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/626 <p>The present study showed the design of aquaponics system using the recycled material and used items that many breeders can apply and besides, it can save the resources when cultured the climbing perch, <em>Anabas testudineus</em> in the system. The aimed in the study was to conduct the aquaponics system with the recycled material and used items and; to determine the growth performance in <em>A. testudineus</em> and water spinach (<em>Ipomoea aquatica</em>). There were 40 individuals for <em>A. testudineus</em> were used during the experiment for 21 days. There were two treatments in the present study; control (without aquaponics) and treatment (with aquaponics) and each treatment has 20 individuals of <em>A. testudineus</em>. For every 7 days, body weight (BW), body length (BL) and length of <em>I. aquatica</em> were measured. In addition, the survival (%) of <em>A. testudineus</em> was also measured. The result showed the body weight (BW) and body length (BL) of <em>A. testudineus </em>and length of water spinach were increased when cultured in aquaponics system after 21 days. In the present study, the survival (%) of <em>A. testudineus</em> was 100 % for all treatments. As a conclusion, it is possible to ensure the present study was suitable by using the recycled materials and used items. Besides, <em>A. testudineus</em> and <em>I. aquatica</em> were suitable to culture and gave a good effect in the present study. This proves that the recycled aquaponics system as the main material for fish aquaponics system is suitable to use and safe especially to the breeding enthusiasts who get lucrative results.</p> <p>&nbsp;</p> S. N.F Zakaria C. A. Chen Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 68 73 Skills Influence on Service Quality Among Tourist Guide https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/579 <p>The services provided by tourist guides are based on their professional skills. These individuals are responsible for guiding groups of tourists and ensuring their safety and comfort. Besides having the necessary knowledge about the tourism industry, they also need to develop their skills in dealing with various travel-related issues. Thus, the objective of this study is to examine skills influence the service quality (reliability, assurance, tangible, empathy, responsiveness). The population consists of tourist guides in three districts in Sarawak which are Southwest Sarawak (Kuching), Central Sarawak (Sibu) and Northeast Sarawak (Miri). The data for this study was collected by using the stratified random sampling. A set of questionnaires was used for the data gathering. The data were analysed using Structural Equation Modelling technique using PLS SEM 3.3 version software. The findings showed that skills have influence reliability, assurance, tangible, empathy, responsiveness. This study aims to provide a comprehensive analysis of the various aspects of Malaysia's tourism industry to help the country's Ministry of Tourism and its agencies develop effective policies and programs. It also aims to set the stage for future studies related to the industry.</p> <p><em>&nbsp;</em></p> E. Juni I. J. Hutasuhut Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 74 89 Crafting a Therapeutic Collage Art Module Incorporating Nature Elements for Kids with Autism Spectrum Disorder: Integration within Lifelong Learning Programs https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/685 <p>This study focuses on developing and integrating a therapeutic collage art module enriched with nature elements for children with Autism Spectrum Disorder (ASD) into lifelong learning programs. The module is based on principles of art therapy, sensory integration, and nature-based interventions, providing a holistic approach to addressing the unique needs of children with ASD. The primary goal is to create a module that promotes sensory engagement, emotional expression, and social interaction. The development process consisted of three phases. First, an extensive literature review was conducted to gather best practices related to art therapy, sensory integration, and nature-based interventions for children with ASD. This review established a strong theoretical foundation, highlighting the effectiveness of art therapy and nature-based interventions in improving emotional regulation, communication, and social skills. Second, semi-structured interviews were conducted with art therapists, special education experts, and environmental educators, who provided detailed feedback and suggestions for refining the module. Third, this expert feedback was incorporated to create a structured yet flexible module with activities using natural materials to enhance sensory experiences. Insights from expert consultations led to significant improvements in material selection, instructional design, activity customization, and outdoor integration. The collaborative approach ensured the module is evidence-based and adaptable, with engaging activities that promote a connection with nature while addressing the sensory and emotional needs of children with ASD. Natural elements like leaves, flowers, and shells were included for their sensory benefits, providing a calming and restorative experience. The consultations refined the module, making it both theoretically sound and practical for real-world settings. The next phase will focus on detailed design and development, including pilot testing to gather preliminary data on effectiveness. This iterative process will ensure the module meets the diverse needs of children with ASD, offering meaningful and therapeutic art experiences. The findings will contribute to broader research on therapeutic interventions for ASD, guiding future developments and best practices in the field.</p> S. Suboh N. A. Azhari S. N. Razali Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 90 104 Service Quality and Customer Satisfaction Toward Logistics Service Providers in Pasir Mas, Kelantan https://app.mypolycc.edu.my/journal/index.php/PMJSSH/article/view/368 <p>Logistics service providers (LSP) are getting more and more attention among small and micro traders (SMEs) these days which encourages them to maintain the quality of service to consumers. LSP service quality neglect issues such as item delivery delay, damage, item loss, and tracking record delay make their new challenge. The objective of the study is to compare service quality and customer satisfaction with LSP in Pasir Mas. The study uses 4 dimensions of service quality, namely reliability, responsiveness, assurance, and physical evidence in determining user satisfaction with LSP. 100 SMEs around Pasir Mas were selected to assess the extent of their service quality and satisfaction with two companies through an online survey form. t-test analysis and Multi-Dimensional Scaling (MDS) were used to test the comparison of service quality for both companies. The findings of the study show that there is a difference in the quality of services offered by J&amp;T Express and Shopee Xpress in two elements, namely physical evidence and assurance compared to reliability and responsiveness. Referring to MDS found that Shopee Xpress got more attention from users than J&amp;T Express. In summary, J&amp;T Express and Shopee Xpress need to improve their service quality through the quality of product delivery, reduce the level of damage to consumer goods, and reduce record delays through the system. Future research should focus on a larger study sample, particularly in the Kelantan or East Coast areas to get a better picture of the impact of service quality provided by LSPs.</p> M. A.H Che Hamat A. Arifin M. N. S. Ramli Copyright (c) 2024 Politeknik & Kolej Komuniti Journal of Social Sciences and Humanities https://creativecommons.org/licenses/by-nc-nd/4.0 2024-06-30 2024-06-30 9 1 105 118