KAJIAN TAHAP KEPUASAN PELANGGAN TERHADAP KEMUDAHAN DAN PERKHIDMATAN PRODUK SMART SOLAH DIGITAL SIGNAGE (SSDS) DI MASJID DAN SURAU YANG TERPILIH DI MALAYSIA

Abstract

Smart Solah Digital Signage (SSDS) is an audio visual product, equipped with "Digital Signage" software and integrated with the prayer time application as a facility in mosques and Islamic centers. This product fills a cluster of existing ICT products that only have limited functionality and do not meet the needs of mosques. Highlighting the more modern technology functions and better meeting the targets of more effective use, then this study aims to identify customer satisfaction of SSDS products. Using a quantitative approach through the distribution of questionnaires to 32 respondents out of total 35 SSDS user in Malaysia, from selected mosques and suraus in Malaysia who have used SSDS products. Findings show that the level of satisfaction is at a satisfactory level and high and meet the specifications of user needs based on the score mean findings exceeding 3.68.